Customer to Cybermox

1.1. Information Accuracy
When contacting Cybermox, customers must ensure that all information provided (such as name, email address, phone number, and inquiry details) is accurate and up-to-date. This helps us address your inquiries promptly and efficiently.

1.2. Purpose of Contact
Customers should clearly state the purpose of their inquiry, whether it is related to sales, support, general information, or any other service. This allows us to direct your inquiry to the appropriate department.

1.3. Response Time
Cybermox is committed to responding to all customer inquiries within 1-2 business days. However, response times may vary depending on the complexity of the request and the volume of inquiries.

1.4. Respectful Communication
We value respectful and professional communication. We ask our customers to engage with our team members courteously. Cybermox reserves the right to terminate any conversation that involves abusive or inappropriate language.

1.5. Privacy and Data Protection
All personal information provided by customers will be handled in accordance with Cybermox's Privacy Policy. We will not share your information with third parties without your consent, except as required by law.

Cybermox to Customer

2.1. Clear Communication
Cybermox is committed to providing clear and concise communication in all interactions with customers. Our responses will be tailored to address your specific inquiry, providing all relevant information needed.

2.2. Professionalism
All communications from Cybermox will be conducted professionally, ensuring that customers receive respectful and courteous service at all times.

2.3. Confidentiality
Cybermox will maintain the confidentiality of all customer inquiries and communications. We will only use your personal information for the purpose of addressing your inquiry and improving our services.

2.4. Support and Assistance
Cybermox will make every effort to provide the necessary support and assistance to resolve customer inquiries. If further follow-up is required, we will keep the customer informed of the progress.

2.5. Feedback and Improvement
We welcome feedback from our customers as it helps us improve our services. Any feedback provided will be reviewed and considered for the enhancement of our offerings.